Shop Policies
Satisfaction Guarantee
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within seven days of delivery for a refund or exchange. Items must be returned in their original condition. This satisfaction guarantee does not cover items that have been used or damaged due to misuse.
Returns and Exchanges
Returns are accepted within seven days of delivery. To be eligible for a return, your item must be unused and in the same condition in which you received it. Once we receive and inspect your return, we will process a refund to your original method of payment or issue an exchange, depending on your preference. For general returns that are not due to damage or defect, the buyer is responsible for the cost of return shipping.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible. Photo proof of the damage will be required. This includes photos of the item itself and the packaging it arrived in. Once the issue is confirmed, we will offer you a replacement, refund, or a different item of equal value.
Custom Orders
Custom-made or personalized items are not eligible for return unless they arrive damaged or defective. Please review all custom order details carefully before submitting.
Cancellations
Order cancellations are accepted within twelve hours of purchase. After this period, we may have already begun processing or creating your item, and cancellations may not be possible.
Processing Time
Processing times may vary depending on order volume. We aim to fulfill orders promptly, but during periods of high demand, processing times may be extended. Processing times are shown on the shop page. Some items may take longer to process than others. If there is any delay in your order, you will be notified. If an item requires additional processing time, the extended timeframe will be clearly displayed in the product listing.
Shipping
We ship using reliable carriers and provide tracking information for all orders. Delivery times may vary depending on the destination and carrier service. Paid shipping upgrades are available at checkout. Once an order is shipped, delivery is outside of our control, but we will send tracking information once it’s available.
– Address Accuracy: Please make sure your shipping address is correct before placing your order, including apartment, suite, box or lot numbers. If an order is returned due to an incorrect or incomplete address, the buyer will be responsible for reshipping costs. Unfortunately, refunds cannot be issued for packages shown as delivered to the address provided.
Contact
If you have any issues with your order, please contact us first before leaving a review. We are happy to work with you to resolve any problems and ensure a positive experience.
Privacy Policy
At Airship 3D, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.
1. Information We Collect
When you place an order or contact us through our website, we may collect the following information:
- Name
- Email address
- Shipping and billing address
- Phone number (if provided)
- Payment details (processed securely through third-party payment processors)
2. How We Use Your Information
We use the information you provide to:
- Process and ship your orders
- Contact you with updates or important information related to your purchase
- Respond to your inquiries or support requests
- Improve our website and customer service
3. Sharing Your Information
We do not sell or rent your personal data to anyone.
We only share your information with third parties when necessary to process your order, such as:
- Payment processors
- Shipping carriers
- Website hosting and security providers
4. Data Retention
We retain your information only as long as necessary to fulfill your order, comply with legal obligations, and resolve disputes.
5. Cookies
Our website may use cookies to improve your browsing experience. You can control or disable cookies through your browser settings.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Withdraw consent (where applicable)
- Contact us with questions or concerns about your data
To exercise your rights, email us at info@airship3d.com
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Effective Date: 8/7/2025